Microsoft CEO Satya Nadella Emphasizes Importance of Earning Customer Trust Amid Record Financial Performance

Microsoft CEOSatya Nadellaemphasized that the tech giant must "earn our permission to operate every day, in every country, every community, and every customer interaction" in his annual shareholder letter, as the company navigates what he calls a generational AI platform shift.The message comes as Microsoft reported record financial performance with revenue reaching $281.7 billion, up 15 percent, and Azure cloud revenue surpassing $75 billion for the first time with 34 percent growth. Despite these achievements,Nadellastressed the company cannot take customer trust for granted."We take neither for granted," Nadella wrote about the company's performance and customer trust. "That's why we remain grounded in our mission: to empower every person and every organisation on the planet to achieve more."Security and quality driveMicrosoft's AI strategyNadella outlined three core priorities for Microsoft: security, quality, and AI innovation. The company dedicated resources equivalent to 34,000 full-time engineers to its Secure Future Initiative, strengthening identity protections and embedding security-by-design practices across all products.Microsoft's AI infrastructure expansion included opening datacenters across six continents, now operating more than 400 facilities in 70 regions.The company announced Fairwater, positioned as the world's most powerful AI datacenter in Wisconsin, delivering ten times the performance of today's fastest supercomputer.Microsoft 365 Copilot surpassed 100 million monthly active users across commercial and consumer segments, while GitHub Copilot reached 20 million users. The company introduced Agent Mode, allowing users to orchestrate multistep tasks through simple prompts.Microsoft commits $4 billion toAI educationand skillsLooking beyond technology, Nadella announced Microsoft Elevate, a five-year initiative investing $4 billion in cash and AI cloud technology to schools and nonprofit organisations. The program aims to help 20 million people earn AI credentials over the next two years."People want technology they can trust," Nadella wrote, committing to responsible AI innovation guided by values of respect, integrity, and accountability.The CEO challenged employees to think long-term: "What are you working on today that, 15 years from now, you will look back on and say, 'we got it right'?"